Quay — Order control for suppliers

The problem

Until now there were only two ways to run an order desk.

The order that never got written down costs more than the software does.

The phone and spreadsheet

Nothing for customers to learn, and no way to keep track.

THREADS MANUAL ENTRY SHEET ┌─────────────┐ ┌────────────┐ ┌──────────┐ │ WA × 22 │─────▶│ retype │─────▶│ row 01 │ │ SMS × 09 │─────▶│ retype │─────▶│ row 02 │ │ EML × 06 │─────▶│ retype │─────▶│ row 03 │ │ TEL × 03 │──┐ └────────────┘ │ row 04 │ └─────────────┘ │ └──────────┘ │ amendment 21:14 └──▶ ✕ never entered owner: unknown

Orders live on someone's phone
Everything gets typed up twice
Changes get lost in the thread
No record to check back against
The run gets rebuilt every day

The customer ordering portal

Structured, but only if your customers play along.

PORTAL REALITY ┌──────────────────┐ │ login │ "cant get in" │ password reset │ "just ring me" │ account setup │ urgent → phone │ catalogue │ │ basket │───▶ abandoned 41% └──────────────────┘ │ └──▶ supplier now runs TWO systems

Your customers have to change
Getting them to use it is your job
Urgent orders still come by phone
WhatsApp never goes away
Now you're running two systems

Review

When an order stops, you can see why.

You get the message they actually sent, what Quay made of it, and the decision that is waiting on you.

Fig. 2Quay review cockpit

Review queue3

Passed 11Held 3

Source and structured orderORD-4471

WhatsApp · 30 Jun 2026 · 16:22

"Hi / 78 kegs for tomorrow pal, 12pm"

DecisionOperator

Confirming adds this line to Run 04

The run sheet

The whole day fits on one sheet of paper.

Fig. 3Daily run manifest

DaySaturday DepotGlasgow Run04 Printed06:12

Run 04 · demonstration data
Stop	Window	Customer	Order	Qty	Status
South / West · AM
01	08:00	The Rivet	Lager 30L keg	×4	Ready
02	08:30	Whiteinch Events	Lager 30L keg	×6	Ready
03	09:00	Dowanhill Hotel	IPA 30L keg	×3	Ready
City / North / East · PM
04	14:00	The Riggers	Lager 30L keg	×18	Held · 6× usual
05	14:30	The Tramworks	Lager 30L keg	×78	Ready
06	15:00	The Saltmarket	IPA case	×6	Ready

6Stops

5Ready

1Held

2Windows

The order desk
that runs itself.

Until now there were only two ways to run an order desk.

The phone and spreadsheet

The customer ordering portal

When an order stops, you can see why.

It does not matter what is on the van.

Drinks

Ice

Seafood

Bakery

Produce

Linen

The whole day fits on one sheet of paper.

Take control of the order deskTalk to Quay